Yield Executive |
Destinations of the World by Webbeds |
2015 - 2020 |
- Responsible for checking and maintaining the Team’s performance and TAT’s are met.
- Doing QA for Updates and Stop Sells. If needed, will load urgent promotions, updates and action stop sells
- Upload hotel profiles and ensure accurate data are entered for the customer to view the correct information on the DOTW online system.
- Helping out Contracts Manager in rate comparison, rate parity issues and reports.
- Load urgent contracts for 5 star hotels and resorts.
- Load Dubai Tours and transfer as per the information given by the supplier.
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Ensemble Voice |
Convergys |
2014 - 2015 |
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Troubleshoot phone issues as well as its features.
- Creates repair tickets and schedules onsite technicians.
- Meet customer requirements through first contact resolution.
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Sales and Marketing Office/Executive Assistant to the Resort Manager |
Villa Caemilla Beach Boutique Hotel |
2013 - 2014 |
- To manage the receipt, handling, and escalation of all sales enquiries.
- To administer the preparation of quotes.
- To create and implement a Marketing and PR strategy in order to achieve marketing and sales operational objectives.
- To produce appropriate PR & Marketing collateral as required.
- Manage the day to day work of the Sales and Marketing Assistant/GSA.
- Organize and implement all other marketing and PR activities as briefed.
- Actively chase new leads as required.
- Attend Sales and Marketing meetings, Operations & Staff meetings, and Senior Management Meetings including Management Review.
- Also I've been the Executive Assistant of our Resort Manager and assist RM in all administrative duties and responsibilities.
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Account Executive/Events and Sales Coordinator |
J Centre Convention Hall |
2012 - 2013 |
- Secures timely professional offers, follows up on all group and event requests, coordinates all event details and issues appropriate collateral handover materials to operational teams.
- Handles and coordinates events & socials.
- Do some sales activities (sales call, sales blitz, telemarketing, email blitz)
- Handles inquiries, reservations & bookings.
- Negotiate contract terms with clients and close sales.
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Admin Executive/Sales Coordinator |
Sheridan Beach Resort |
2011 - 2012 |
- Based in Cebu & directly reporting to the Sales Manager-Visayas & the President/Owner
- Handled 2 Properties: Sheridan Beach Resort & Spa and Sheridan Villas Boracay
- Responsible & oversees all admin & sales activities in Cebu Sales Office.
- Handles inquiries, reservations & bookings for both properties.
- Monitors expenses every month and handles the petty cash fund
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