||Destinations of the World by Webbeds
||2015 - 2020
- Responsible for checking and maintaining the Team’s performance and TAT’s are met.
Doing QA for Updates and Stop Sells
If needed, will load urgent promotions, updates and action stop sells
Upload hotel profiles and ensure accurate data are entered for the customer to view the correct information on the DOTW online system.
Helping out Contracts Manager in rate comparison, rate parity issues and reports.
Load urgent contracts for 5 star hotels and resorts.
Load Dubai Tours and transfer as per the information given by the supplier.
||2014 - 2015
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
Troubleshoot phone issues as well as its features.
Creates repair tickets and schedules onsite technicians.
Meet customer requirements through first contact resolution.
|Sales and Marketing Office/Executive Assistant to the Resort Manager
||Villa Caemilla Beach Boutique Hotel
||2013 - 2014
- To manage the receipt, handling, and escalation of all sales enquiries.
To administer the preparation of quotes.
To create and implement a Marketing and PR strategy in order to achieve marketing and sales operational objectives.
To produce appropriate PR & Marketing collateral as required.
Manage the day to day work of the Sales and Marketing Assistant/GSA.
Organize and implement all other marketing and PR activities as briefed.
Actively chase new leads as required.
Attend Sales and Marketing meetings, Operations & Staff meetings, and Senior Management Meetings including Management Review.
Also I've been the Executive Assistant of our Resort Manager and assist RM in all administrative duties and responsibilities.
|Account Executive/Events and Sales Coordinator
||J Centre Convention Hall
||2012 - 2013
- Secures timely professional offers, follows up on all group and event requests, coordinates all event details and issues appropriate collateral handover materials to operational teams.
Handles and coordinates events & socials.
Do some sales activities (sales call, sales blitz, telemarketing, email blitz)
Handles inquiries, reservations & bookings.
Negotiate contract terms with clients and close sales.
|Admin Executive/Sales Coordinator
||Sheridan Beach Resort
||2011 - 2012
- Based in Cebu & directly reporting to the Sales Manager-Visayas & the President/Owner
Handled 2 Properties: Sheridan Beach Resort & Spa and Sheridan Villas Boracay
Responsible & oversees all admin & sales activities in Cebu Sales Office.
Handles inquiries, reservations & bookings for both properties.
Monitors expenses every month and handles the petty cash fund