||Destinations of the World by Webbeds
||2015 - 2020
- Responsible for checking and maintaining the Team’s performance and TAT’s are met.
- Doing QA for Updates and Stop Sells. If needed, will load urgent promotions, updates and action stop sells
- Upload hotel profiles and ensure accurate data are entered for the customer to view the correct information on the DOTW online system.
- Helping out Contracts Manager in rate comparison, rate parity issues and reports.
- Load urgent contracts for 5 star hotels and resorts.
- Load Dubai Tours and transfer as per the information given by the supplier.
||2014 - 2015
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Troubleshoot phone issues as well as its features.
- Creates repair tickets and schedules onsite technicians.
- Meet customer requirements through first contact resolution.
|Sales and Marketing Office/Executive Assistant to the Resort Manager
||Villa Caemilla Beach Boutique Hotel
||2013 - 2014
- To manage the receipt, handling, and escalation of all sales enquiries.
- To administer the preparation of quotes.
- To create and implement a Marketing and PR strategy in order to achieve marketing and sales operational objectives.
- To produce appropriate PR & Marketing collateral as required.
- Manage the day to day work of the Sales and Marketing Assistant/GSA.
- Organize and implement all other marketing and PR activities as briefed.
- Actively chase new leads as required.
- Attend Sales and Marketing meetings, Operations & Staff meetings, and Senior Management Meetings including Management Review.
- Also I've been the Executive Assistant of our Resort Manager and assist RM in all administrative duties and responsibilities.
|Account Executive/Events and Sales Coordinator
||J Centre Convention Hall
||2012 - 2013
- Secures timely professional offers, follows up on all group and event requests, coordinates all event details and issues appropriate collateral handover materials to operational teams.
- Handles and coordinates events & socials.
- Do some sales activities (sales call, sales blitz, telemarketing, email blitz)
- Handles inquiries, reservations & bookings.
- Negotiate contract terms with clients and close sales.
|Admin Executive/Sales Coordinator
||Sheridan Beach Resort
||2011 - 2012
- Based in Cebu & directly reporting to the Sales Manager-Visayas & the President/Owner
- Handled 2 Properties: Sheridan Beach Resort & Spa and Sheridan Villas Boracay
- Responsible & oversees all admin & sales activities in Cebu Sales Office.
- Handles inquiries, reservations & bookings for both properties.
- Monitors expenses every month and handles the petty cash fund