| Chat Support |
Trouble Free Employees |
June 2023 |
- Respond promptly and professionally to customer inquiries via chat.
- Provide accurate information and solutions to customers' questions and concerns.
- Assist customers with troubleshooting technical issues related to our products/services.
- Maintain a positive and empathetic attitude towards customers at all times.
- Ensure customer satisfaction and provide excellent customer service.
- Keep records of customer interactions, transactions, comments, and complaints.
- Collaborate with other team members and departments to resolve customer issues.
- Stay updated on our products, services, and company policies to provide accurate information.
- Escalate complex issues to higher-level support or appropriate department.
- Follow communication guidelines and protocols to ensure consistent and effective responses.
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| Customer Service Representative |
EXL |
March 2020 - 2023 |
- Respond promptly to customer inquiries through various channels, including phone calls, emails, and live chat.
- Provide accurate information about retirement insurance policies, benefits, premiums, and other relevant details.
- Identify opportunities to promote additional retirement insurance products and services that may benefit customers, thereby contributing to business growth.
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| Customer Service/Sales Representative |
IGT Solutions |
June 2019 – November 2019 |
- Interact with customers via multiple communication channels, including phone, email, and live chat.
- Assist customers in inquiries related to flight availability, ticket prices, booking modifications, cancellations, baggage policies, and other relevant travel information.
-Utilize consultative selling techniques to suggest additional services, such as travel insurance, seat upgrades, and in-flight amenities, to enhance the customer's travel experience and contribute to sales goals.
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| Customer Service Representative |
AMAZON |
September 2018 – May 2019 |
- Provide prompt and courteous assistance to customers via various communication channels, such as phone, email, chat, and social media.
- Address customer inquiries about orders, payments, returns, refunds, and general product information.
- Listen actively to customer concerns and resolve issues efficiently by following established procedures and guidelines.
- ducate customers about Amazon's services, features, and benefits to enhance their overall experience and drive customer loyalty.
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| Customer Service Representative |
CONDUENT |
July 2018 – September 2018 |
- Respond to retirement benefits-related inquiries via phone, email, and other communication channels.
- Assist retirees and beneficiaries in the enrollment process, benefit elections, and changes to retirement plans.
- Investigate and resolve retirement benefit discrepancies, payment issues, and other concerns raised by customers.
- Contribute to the enhancement of customer service processes by providing feedback, suggesting improvements, and sharing insights from customer interactions.
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| Customer Service Representative |
IQOR |
September 2017 - March 2018 |
- Respond to customer inquiries and issues related to telecommunications services, including billing, account management, service outages, plan changes, and technical troubleshooting.
- Utilize effective problem-solving skills to identify the root causes of customer concerns and provide accurate resolutions in a timely manner.
- Educate customers about the features and benefits of different telecom services, plans, and promotions, aiming to enhance customer satisfaction and loyalty.
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| Customer Service Representative |
Eperformax |
February 2017 – August 2017 |
- Guide customers through account setup, password reset, and other account-related activities.
- Address customer inquiries and concerns via phone, email, and chat related to PayPal accounts, transactions, account security, payment disputes, and general PayPal services.
- Identify and report suspicious activities to the appropriate departments, following PayPal's security and fraud prevention protocols.
-Maintain accurate and organized records of customer interactions, inquiries, and resolutions in the company's customer relationship management (CRM) system.
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| Customer Service Representative |
Convergys Philippines |
September 7,2015 - January 20, 2017 |
- Engage with customers in real-time chat conversations, answering inquiries, providing information, and addressing concerns in a courteous and professional manner.
- Utilize effective problem-solving skills to identify and address customer issues, providing accurate information, troubleshooting problems, and offering solutions.
- Ensure a positive customer experience by actively listening to customers, showing empathy, and tailoring your responses to meet their needs and preferences.
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| Customer Service Representative |
TRANSCOM ASIA PHILIPPINES |
December 22,2014 – May 7,2015 |
- Interact with customers via phone, email, chat, or other communication channels to address their inquiries, provide information, and assist with their concerns.
- tilize effective problem-solving skills to identify the root causes of customer concerns and provide accurate and timely resolutions. Collaborate with relevant departments when necessary.
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| Service Crew |
Jollibee Sm Molino |
October 30, 2013 – March 30, 2014 |
- Greet customers warmly, take their orders accurately, and provide recommendations based on the menu.
- Ensure special requests or modifications are accurately recorded.
- Assemble food items and packages according to standard procedures, maintaining hygiene and presentation standards.
- Work collaboratively with other service crew members, kitchen staff, and management to ensure efficient operations.
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