Bacoor City, Cavite

Virtual Assistant

  • Available for Full-Time or Project-Based work
  • Philippine Standard Time
  • $10 per hour for part-time project-based work. In exchange for a consistent full-time schedule of 40 hours a week, Joselito is willing to accept offers as low as $0.00 per hour (Approximately $0.00/month)

Passionate individual dedicated to delivering exceptional support and building positive relationship.

  • Administrative Skills
  • Customer service
  • Data entry
  • Online research
  • Communication Skills
  • Verbal communication
  • Written communication
  • University: DataCom Institute of computer Technology
  • Year Attended: 2023
  • Degree: Computer Secretarial – (Undergraduate)
Work Experience
Position Company Name Dates Worked Description
Chat Support Trouble Free Employees June 2023
  • Respond promptly and professionally to customer inquiries via chat.
  • Provide accurate information and solutions to customers' questions and concerns.
  • Assist customers with troubleshooting technical issues related to our products/services.
  • Maintain a positive and empathetic attitude towards customers at all times.
  • Ensure customer satisfaction and provide excellent customer service.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Collaborate with other team members and departments to resolve customer issues.
  • Stay updated on our products, services, and company policies to provide accurate information.
  • Escalate complex issues to higher-level support or appropriate department.
  • Follow communication guidelines and protocols to ensure consistent and effective responses.
Customer Service Representative EXL March 2020 - 2023
  • Respond promptly to customer inquiries through various channels, including phone calls, emails, and live chat.
  • Provide accurate information about retirement insurance policies, benefits, premiums, and other relevant details.
  • Identify opportunities to promote additional retirement insurance products and services that may benefit customers, thereby contributing to business growth.
Customer Service/Sales Representative IGT Solutions June 2019 – November 2019
  • Interact with customers via multiple communication channels, including phone, email, and live chat.
  • Assist customers in inquiries related to flight availability, ticket prices, booking modifications, cancellations, baggage policies, and other relevant travel information.
    -Utilize consultative selling techniques to suggest additional services, such as travel insurance, seat upgrades, and in-flight amenities, to enhance the customer's travel experience and contribute to sales goals.
Customer Service Representative AMAZON September 2018 – May 2019
  • Provide prompt and courteous assistance to customers via various communication channels, such as phone, email, chat, and social media.
  • Address customer inquiries about orders, payments, returns, refunds, and general product information.
  • Listen actively to customer concerns and resolve issues efficiently by following established procedures and guidelines.
  • ducate customers about Amazon's services, features, and benefits to enhance their overall experience and drive customer loyalty.
Customer Service Representative CONDUENT July 2018 – September 2018
  • Respond to retirement benefits-related inquiries via phone, email, and other communication channels.
  • Assist retirees and beneficiaries in the enrollment process, benefit elections, and changes to retirement plans.
  • Investigate and resolve retirement benefit discrepancies, payment issues, and other concerns raised by customers.
  • Contribute to the enhancement of customer service processes by providing feedback, suggesting improvements, and sharing insights from customer interactions.
Customer Service Representative IQOR September 2017 - March 2018
  • Respond to customer inquiries and issues related to telecommunications services, including billing, account management, service outages, plan changes, and technical troubleshooting.
  • Utilize effective problem-solving skills to identify the root causes of customer concerns and provide accurate resolutions in a timely manner.
  • Educate customers about the features and benefits of different telecom services, plans, and promotions, aiming to enhance customer satisfaction and loyalty.
Customer Service Representative Eperformax February 2017 – August 2017
  • Guide customers through account setup, password reset, and other account-related activities.
  • Address customer inquiries and concerns via phone, email, and chat related to PayPal accounts, transactions, account security, payment disputes, and general PayPal services.
  • Identify and report suspicious activities to the appropriate departments, following PayPal's security and fraud prevention protocols.
    -Maintain accurate and organized records of customer interactions, inquiries, and resolutions in the company's customer relationship management (CRM) system.
Customer Service Representative Convergys Philippines September 7,2015 - January 20, 2017
  • Engage with customers in real-time chat conversations, answering inquiries, providing information, and addressing concerns in a courteous and professional manner.
  • Utilize effective problem-solving skills to identify and address customer issues, providing accurate information, troubleshooting problems, and offering solutions.
  • Ensure a positive customer experience by actively listening to customers, showing empathy, and tailoring your responses to meet their needs and preferences.
Customer Service Representative TRANSCOM ASIA PHILIPPINES December 22,2014 – May 7,2015
  • Interact with customers via phone, email, chat, or other communication channels to address their inquiries, provide information, and assist with their concerns.
  • tilize effective problem-solving skills to identify the root causes of customer concerns and provide accurate and timely resolutions. Collaborate with relevant departments when necessary.
Service Crew Jollibee Sm Molino October 30, 2013 – March 30, 2014
  • Greet customers warmly, take their orders accurately, and provide recommendations based on the menu.
  • Ensure special requests or modifications are accurately recorded.
  • Assemble food items and packages according to standard procedures, maintaining hygiene and presentation standards.
  • Work collaboratively with other service crew members, kitchen staff, and management to ensure efficient operations.
Joselito's Reviews
    Assigned Projects
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