Skilled, organized, tech-savvy and an excellent problem-solver with 4 months of Sales & Customer Service experience and 9 months as a Technical Support Representative. Good quality customer service with strong technical skills. Excellent in multi – tasking with attention to detail and very good at communication skills.
Responsible for finding and collecting contact leads about potential customers or clients for a business.
Use various tools and techniques to gather contact information, such as email addresses, phone numbers, and social media profiles, from online sources.
Key responsibilities:
Researching target industries or markets to identify potential customers or clients.
Using web scraping tools or software to collect contact information from websites and social media platforms.
Verifying the accuracy and completeness of collected data, such as email addresses and phone numbers.
Organizing and maintaining a database of leads, including contact information and relevant details about the business or individual.
Communicating with the sales or marketing team to provide updates on lead generation efforts and to coordinate outreach efforts.
Staying up-to-date with changes to web scraping techniques and tools, as well as privacy regulations and laws that may impact lead generation efforts.
Good quality customer service in dealing with tracking & placing of orders.
Good at processing refunds, returned items, and credits.
Good at processing payments.
taking notes of customer's complaints.
Good quality customer service in terms of basic troubleshooting on PC/Laptops and Internet modems.
Got promoter scores and good feedbacks from customers in providing resolutions with their email's security systems, Wifi passwords, and internet problems.
Excellent in handling frustrated customers and properly provides assurance and best resolutions to their concerns.
| Course Title | Course Status |
|---|---|
| *Required Contractor Assessments | Incomplete |