||Trouble Free Employees
||November 2022 - Present
- Responsible for finding and collecting contact leads about potential customers or clients for a business.
- Use various tools and techniques to gather contact information, such as email addresses, phone numbers, and social media profiles, from online sources.
- Researching target industries or markets to identify potential customers or clients.
- Using web scraping tools or software to collect contact information from websites and social media platforms.
- Verifying the accuracy and completeness of collected data, such as email addresses and phone numbers.
- Organizing and maintaining a database of leads, including contact information and relevant details about the business or individual.
- Communicating with the sales or marketing team to provide updates on lead generation efforts and to coordinate outreach efforts.
- Staying up-to-date with changes to web scraping techniques and tools, as well as privacy regulations and laws that may impact lead generation efforts.
||Hotel Pier Cuatro - Travelbee Management Corp.
||Sept.1, 2014-Dec. 15, 2015
- Duties and responsibilities of a hotel manager
- Duties & responsibilities of a sales and banquet coordinator
- Handles banquets & events
- Manage daily operations of the hotel.
- Provide hotel clerks with necessary training, evaluation & support
- Approaches guests to make sure their stay are comfortable & makes sure guest complaints are handled immediately.
- Oversees and confers all other staff.
- Weekly & monthly reports and meeting
- Scheduling of staff
|Guest Services Officer
||Montebello Villa Hotel Banilad Cebu City
||October 1, 2013 - May 25, 2014
- Plans & creates innovations to add value to guests.
- Attends needs of VIP guest personally.
- Greet guests as they arrive and provides the hotel guests with above-and-beyond service from the moment they step into the hotel until they depart.
- Conducts "courtesy call" from time to time for VIP feedback
- Ensures that, whenever possible, guests receive personal recognition.
- Conducts guest room check-in and escorts the VIPs to their room.
- Attends promptly to customers' queries and assists them with their needs efficiently.
|Sales Account Executive/Guest Services Officer
||Montebello Villa Hotel
|| June 26, 2013 - May 25, 2014
- Develop and implement the overall account strategy for assigned accounts.
- Gain understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
- Develop, implement & execute strategic sales plans to develop and solicit specific accounts to achieve revenue goals.
- Build and strengthen relationships with existing and new customers, industry organizations and brand network to enable future bookings
- Develop a close working relationship with operations to ensure execution of strategies at the hotel level.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contracts, customer correspondence)
|Front Office Associate
||Montebello Villa Hotel
||July 19, 2011- June 25, 2013
- Conducts check-in & check-out of guests, individuals or groups.
- Assists in handling guest complaints ensuring they are referred to the right person and that follow up action occurs.
- Conducts "courtesy call" from time to time for guests' feedback, and offer assistance.
- Updates and helps maintain accurate guest history program.
- Familiarizes with hotel services, rate, outlets, promotions and special events.
- Promotes all facilities of the hotel and knows the surrounding areas when asked for directions.
- Familiarizes with local’s best places to tour, shop and dine.
- Maintains an active presence in the hotel lobby and should maintain proper decorum at all times
- Answer phones and responds to customer requests.
- Transfer customer calls to appropriate staff
| ESL teacher
||W English Camp
||November 2010- February 2011
- Provide instruction to each student in the ESL program in listening, speaking, reading, and writing.
- Teach English effectively and creatively for all sorts of students, either online or face-to-face.
||Vicente Gullas Medical Hospital
||June 2010- September 2010
- Establishes or contributes to overall health care plan of patient.
- Observe all patient & record observati> Establishes or contributes to overall health care plan of patient.
- Observe all patient & record observation in the chart & report to the patient's primary physician. on in the chart & report to the patient's primary physician.