READY
Melinda
Cebu City

Virtual Assistant

  • Available for Full-Time or Project-Based work
  • Philippine Standard Time
  • $10 per hour for part-time project-based work. In exchange for a consistent full-time schedule of 40 hours a week, Melinda is willing to accept offers as low as $8.50 per hour (Approximately $1360.00/month)
  • IDENTITY
  • RESUME
  • NBI CRIMINAL BACKGROUND CHECK
  • EDUCATION
  • POLICE CHECK
  • BARANGAY CHECK
Bio

Results driven and well versed with Microsoft Excel, Word and Powerpoint. Highly competitive with highly exceptional multi-tasking skills. Equipped with advanced communications skills and can confidently handle client meetings.


Skills
  • Administrative Skills
  • Customer service
  • Data entry
  • Communication Skills
  • Active listening
  • Conflict resolution
  • Negotiation
  • Relationship building
  • Verbal communication
  • Written communication
  • Leadership Skills
  • Team management
  • Negotiation skills
  • Cold calling
  • Sales and Business Development Skills
  • Lead generation
Education
  • University: University of San Carlos
  • Year Attended: 2007-2010
  • Degree: Bachelor of Science in Nutrition and Dietetics
  • Location: Cebu City
Work Experience
Position Company Name Dates Worked Description
Chat Support Trouble Free Employees June 2023
  • Respond promptly and professionally to customer inquiries via chat.
  • Provide accurate information and solutions to customers' questions and concerns.
  • Assist customers with troubleshooting technical issues related to our products/services.
  • Maintain a positive and empathetic attitude towards customers at all times.
  • Ensure customer satisfaction and provide excellent customer service.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Collaborate with other team members and departments to resolve customer issues.
  • Stay updated on our products, services, and company policies to provide accurate information.
  • Escalate complex issues to higher-level support or appropriate department.
  • Follow communication guidelines and protocols to ensure consistent and effective responses.
Data Researcher 5 Live 5 Live March 2021- May 2023
  • Project based research on Restaurants and Bars within the United States for an app
    that is being developed by the client.
  • Main objective to collate and input on our web based tool Happy Hours and specials
    for Restaurants and Bars within the area.
Team Lead - Current Patients Team Kim Orthodontics May 2020 - May 2023
  • Scheduling current patients
  • Team Lead Position for the Current Patient Team
  • Answer queries about procedures and appointments
  • Take in inbound calls, outbound calls, text messages and emails.
  • Resolve simple concerns about their Invisalign Aligners
Lead Scraping Dentulu Inc. -Work from home March 2, 2020 - March 16, 2020
  • Lead Mining via D7 and Redscrapper
  • Quadzilla Outreach Campaign
  • Sending email templates to leads, interact with them
    and see if they are qualified.
  • Social Media Campaign via LinkedIn and Instagram-DM via social media platform to
    see if they are qualified.
Travel Consultant Dyninno Inc August 28, 2019 - March 2020
  • Sales associate responsible in making sure that leads are being converted.
  • It is also a business within a business where we earn commissions for mark ups on tickets.
  • Advise the passengers of necessary documents upon travelling.
Publishing Consultant Authors Solution Philippines Inc. February 11, 2019 - August 2,2019
  • Provides consultation to authors who are interested to self-publish their manuscript.
  • Tailor fit their needs to packages and services we offer.
  • Retention when published authors cancel contract with publishing house.
CS Rep to Team Leader Level 2– ePerformax Contact Center and BPO December 14, 2013 - January 2019
  • Supervisor level 2 position who handles escalated calls, chats and emails.
  • Manages the team’s performance and motivates them to perform to their maximum potential in providing excellent customer service to clients.
  • Carrying out administrative tasks for the department.
  • Tasked to do weekly touch base with managers.
Sales Associate Aegis People Support December 2012 - November 2013
  • Inbound sales agent responsible in hotel reservations for elite members.
Sales Associate Eli Global September 2010 - October 2012
  • Exceeding sales targeted to the Architectural, Engineering and Industrial firm leaders.
  • ● Products offered are conferences, seminars, webinars and e-learning sessions to hone the professionals in the said targeted industry.
Melinda's Reviews
    Assigned Projects
    Work Schedules