READY

Virtual Assistant

  • Contractor Name: Ricardo Jr
  • Employee Status: Available for Full-Time or Project-Based work
  • Available To Work On: Philippine Standard Time
  • Price: $10 per hour for part-time project-based work. In exchange for a consistent full-time schedule of 40 hours a week, Ricardo Jr is willing to accept offers as low as $8.00 per hour (Approximately $1280.00/month).
  • Hometown: Cebu City
  • Born: 1989

Skills

  • Technical Support
  • Virtual Assistant
  • Chat Support
  • Customer Service Representative (CSR)
  • General Virtual Assistant

Ricardo Jr's Bio

Experienced in providing technical hands-on capabilities with installation and configuration, remote monitoring, help-desk customer service technical support, maintenance and troubleshooting. I am eager to share technical know-how and provide service for common operating systems such as Microsoft Windows and Apple macOS, as well as related computer hardware and accessories.

Education History

  • School: University of Cebu
  • Attended: November 2009 – March. 2013
  • Degree: Bachelor of Science in Information Technology
  • Location: Cebu City

Work History

Position Company Name Dates Worked Description
Position: Desktop Support Engineer Company Name: VAPORVM - Dubai, UAE Dates Worked: August 2019 – February 2022 Description: • Perform Helpdesk Support,
respond to
requests/incident in
Manage Engine ticketing
for technical assistance in
person via phone and
remotely
• Provide technical support
to end user for hardware
(Desktop/Laptop), software
and network issues
• Provide new
desktop/laptop, configure
email and install all
software needed for the
user
• Configure/troubleshoot
network printers
• Reset password/unlock
user account in Active
Directory
• Provide technical support
in email/outlook issue
• Install/setup company
portal to personal laptop
for end users
Position: IT Support Engineer Company Name: FIRSTBIT - Dubai, UAE Dates Worked: December 2017 – August 2018 Description: • Perform Helpdesk Support,
OTRS ticketing and
responded to requests for
technical assistance in
person via phone and
remotely
•Visit client’s offices and
resolved technical issues,
applications and
connectivity
•Install and configured
Switch, Router, AP and
CCTV as well as deployment
and complete user
configuration of new
Desktop/Laptop utilizing
window 10 OS
•Install, Configure and
Maintenance for Windows
OS, Microsoft Office,
Printers and Network
Printers
•Site inspection for
structured cabling and
terminations projects
•Setting up user’s email
accounts in outlook and
cellphone
•Windows Active Directory
Management (Create
Organizational Unit and
User, Reset Password and
enable account, Setup user
rights)
Position: Outsource Company Name: Hydro Middle East Inc. Dates Worked: 3 months Description: •Provide first level technical
support to end users for all
desktop/laptop and network
issues related to hardware,
software and email issues
•Create local Admin account
and add new Laptop to
Domain
•Install, configure Windows
OS, Microsoft Office and
other software application
•Install, configure and
Troubleshoot
Desktop/laptop, printers
and network printers
•Add, edit users and
Maintain Avaya IP Office
Manager and telephony
system
•Maintain Unifi System
Controller, Ubiquiti AP’s,
Switch and CCTV
•Escalate (EPICOR ERP
Software) and (Engineering
based application) issue to
2nd level technical support
Position: IT Officer Company Name: 911 SECURITY SERVICES - Dubai, UAE Dates Worked: November 2016 – November 2017 Description: • Providing immediate
support to technical issue
• Install, Upgrade, support
and troubleshoot Windows
7, Windows 10 and
Microsoft Office 2016
• Install, Upgrade, support
and troubleshoot for
printers, computer
hardware and software
• Performs general
preventative maintenance
task on computers
• Troubleshooting network
connectivity in LAN/WAN
environment
• Setting up user’s email
accounts in outlook and
cellphone
• Input document data into
Database System ensuring
that the information is
accurate and up to date
• Maintain, update records in
Database System
Position: IT Service Desk Analyst Company Name: QBE Dates Worked: May 2015 – October 2016 Description: • Provide high quality fist
level IT Technical support
to QBE employee
• Provide Excellent service
through phone to users to
basic end user related
hardware and software,
desktop related LAN
network system
• Log, Incident or Request
tickets and priorities all
issues raised by QBE
employee.
• Track regularly and
Investigate Incident tickets
to identity first-time fixes
• Reset account password
whenever required
• Perform IT service desk
activities including
analyzing incident and
service request in
alignment with IT policies
and procedure.
• Troubleshoot Microsoft
Office and other application
within Citrix
• Troubleshoot IT Problem
over the phone and
respond to high volume
help desk request
Position: Technical Support Representative Company Name: Sykes Asia Dates Worked: Feb 2014 – January 2015 Description: • Answer incoming customer
call and provide assistance
for physical line signal
testing, modem/filter set-
up, and modem
troubleshooting
• Guide client how to access
modem, Create SSID and
Password
• Troubleshoot Wireless and
Internet connectivity
problem
• Interact and coordinate
with other department to
resolve customer issue
• Determine further action or
final completion on
customer cases received
• May be asked to sell
additional services
• Test, analyze and clear
customer reported trouble
• Interpret customer record
and repair tickets
• Escalate customer trouble
issue when appropriate
Identity (PENDING) | Resume (PENDING) | Security Background Check (PENDING) | Education (PENDING)

Ricardo Jr's Reviews