READY
Virtual Assistant
- Contractor Name: Ricardo Jr
- Employee Status: Available for Full-Time or Project-Based work
- Available To Work On: Philippine Standard Time
- Price: $10 per hour for part-time project-based work. In exchange for a consistent full-time schedule of 40 hours a week, Ricardo Jr is willing to accept offers as low as $8.00 per hour (Approximately $1280.00/month).
- Hometown: Cebu City
- Born: 1989
Skills
- Technical Support
- Virtual Assistant
- Chat Support
- Customer Service Representative (CSR)
- General Virtual Assistant
Ricardo Jr's Bio
Experienced in providing technical hands-on capabilities with installation and configuration, remote monitoring, help-desk customer service technical support, maintenance and troubleshooting. I am eager to share technical know-how and provide service for common operating systems such as Microsoft Windows and Apple macOS, as well as related computer hardware and accessories.
Education History
- School: University of Cebu
- Attended: November 2009 – March. 2013
- Degree: Bachelor of Science in Information Technology
- Location: Cebu City
Work History
| Position | Company Name | Dates Worked | Description |
|---|---|---|---|
| Position: Desktop Support Engineer | Company Name: VAPORVM - Dubai, UAE | Dates Worked: August 2019 – February 2022 | Description: • Perform Helpdesk Support, respond to requests/incident in Manage Engine ticketing for technical assistance in person via phone and remotely • Provide technical support to end user for hardware (Desktop/Laptop), software and network issues • Provide new desktop/laptop, configure email and install all software needed for the user • Configure/troubleshoot network printers • Reset password/unlock user account in Active Directory • Provide technical support in email/outlook issue • Install/setup company portal to personal laptop for end users |
| Position: IT Support Engineer | Company Name: FIRSTBIT - Dubai, UAE | Dates Worked: December 2017 – August 2018 | Description: • Perform Helpdesk Support, OTRS ticketing and responded to requests for technical assistance in person via phone and remotely •Visit client’s offices and resolved technical issues, applications and connectivity •Install and configured Switch, Router, AP and CCTV as well as deployment and complete user configuration of new Desktop/Laptop utilizing window 10 OS •Install, Configure and Maintenance for Windows OS, Microsoft Office, Printers and Network Printers •Site inspection for structured cabling and terminations projects •Setting up user’s email accounts in outlook and cellphone •Windows Active Directory Management (Create Organizational Unit and User, Reset Password and enable account, Setup user rights) |
| Position: Outsource | Company Name: Hydro Middle East Inc. | Dates Worked: 3 months | Description: •Provide first level technical support to end users for all desktop/laptop and network issues related to hardware, software and email issues •Create local Admin account and add new Laptop to Domain •Install, configure Windows OS, Microsoft Office and other software application •Install, configure and Troubleshoot Desktop/laptop, printers and network printers •Add, edit users and Maintain Avaya IP Office Manager and telephony system •Maintain Unifi System Controller, Ubiquiti AP’s, Switch and CCTV •Escalate (EPICOR ERP Software) and (Engineering based application) issue to 2nd level technical support |
| Position: IT Officer | Company Name: 911 SECURITY SERVICES - Dubai, UAE | Dates Worked: November 2016 – November 2017 | Description: • Providing immediate support to technical issue • Install, Upgrade, support and troubleshoot Windows 7, Windows 10 and Microsoft Office 2016 • Install, Upgrade, support and troubleshoot for printers, computer hardware and software • Performs general preventative maintenance task on computers • Troubleshooting network connectivity in LAN/WAN environment • Setting up user’s email accounts in outlook and cellphone • Input document data into Database System ensuring that the information is accurate and up to date • Maintain, update records in Database System |
| Position: IT Service Desk Analyst | Company Name: QBE | Dates Worked: May 2015 – October 2016 | Description: • Provide high quality fist level IT Technical support to QBE employee • Provide Excellent service through phone to users to basic end user related hardware and software, desktop related LAN network system • Log, Incident or Request tickets and priorities all issues raised by QBE employee. • Track regularly and Investigate Incident tickets to identity first-time fixes • Reset account password whenever required • Perform IT service desk activities including analyzing incident and service request in alignment with IT policies and procedure. • Troubleshoot Microsoft Office and other application within Citrix • Troubleshoot IT Problem over the phone and respond to high volume help desk request |
| Position: Technical Support Representative | Company Name: Sykes Asia | Dates Worked: Feb 2014 – January 2015 | Description: • Answer incoming customer call and provide assistance for physical line signal testing, modem/filter set- up, and modem troubleshooting • Guide client how to access modem, Create SSID and Password • Troubleshoot Wireless and Internet connectivity problem • Interact and coordinate with other department to resolve customer issue • Determine further action or final completion on customer cases received • May be asked to sell additional services • Test, analyze and clear customer reported trouble • Interpret customer record and repair tickets • Escalate customer trouble issue when appropriate |
Identity (PENDING) |
Resume (PENDING) |
Security Background Check (PENDING) |
Education (PENDING)